Welcome to Swasth Salah. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a consultation form, or contact us for health and nutrition-related guidance.

By using our website or submitting your information through our consultation form, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information that is reasonably necessary to respond to your requests and provide our consultation services.

1.1 Personal Information

When you submit our consultation form, we may collect:

• Full name
• City or location
• Mobile number
• Any other information you voluntarily provide through the form

1.2 Health and Consultation Information

During a consultation or follow-up communication, you may voluntarily share information related to your health, lifestyle, dietary preferences, existing conditions, or wellness goals.

We handle this information with care and use it only for the purposes explained in this Privacy Policy and as permitted by applicable law.

1.3 Technical Information

When you visit our website, certain basic technical information may be collected automatically, depending on the tools and services we use. This may include:

• Browser type
• Device information
• IP address
• Pages visited
• Website usage and performance information

We use this information to maintain website functionality, improve user experience, and identify technical issues.

2. How We Use Your Information

We may use the information collected from you for the following purposes:

• To respond to consultation requests and enquiries.
• To contact you regarding appointment scheduling.
• To understand your requirements and wellness goals.
• To provide relevant health and nutrition-related guidance.
• To communicate with you regarding follow-up consultations or services.
• To respond to questions, feedback, and complaints.
• To improve our website and user experience.
• To comply with applicable legal and regulatory requirements.

We will not use your personal information for unrelated purposes without providing appropriate notice or obtaining consent where required by law.

3. Consent and Your Choices

We collect and use personal information in accordance with applicable law and the permissions or consent you provide.

By submitting a consultation form, you agree to be contacted regarding your enquiry. Where separate consent is required for health-related information or other processing activities, we will seek that consent through an appropriate process.

You may contact us to withdraw consent, request correction of your information, or raise questions about how your data is being used.

Withdrawal of consent does not affect processing that was lawfully completed before withdrawal. Certain information may need to be retained where required by law.

4. Sharing of Personal Information

We respect your privacy and do not sell or rent your personal information.

We may share your information in limited circumstances, including:

4.1 Consultation Team

With authorised members of our consultation team or qualified practitioners, where necessary to respond to your request or provide the requested service.

4.2 Service Providers

With trusted service providers, such as website hosting, communication, or CRM providers, when they help us operate our website or services.

4.3 Legal Requirements

When disclosure is required by applicable law, a court order, or a lawful request from a government authority.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure, or loss.

Access to personal information is limited to authorised persons who need it for relevant business purposes.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide services, resolve disputes, and meet applicable legal obligations.

When your information is no longer required, we will take reasonable steps to delete, securely dispose of, or anonymise it, subject to legal and operational requirements.

7. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including:

• Requesting access to personal information held by us.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of your personal information where permitted.
• Withdrawing consent where processing is based on consent.
• Raising a complaint or grievance regarding data handling.

To make a request, please contact us using the details provided in the Contact Us section.

We may need to verify your identity before processing certain requests.

8. Cookies and Third-Party Services

Our website may use cookies and similar technologies to support website functionality, improve user experience, and understand website performance.

Depending on the tools installed on our website, we may use third-party services for analytics, hosting, communication, or other operational purposes.

Third-party services may process information according to their own privacy policies and terms. We encourage you to review the privacy policies of any third-party platforms you use.

Our website is independently operated and is not affiliated with or endorsed by Facebook, Instagram, Meta Platforms, Google, or any other third-party platform unless expressly stated.

9. Health and Nutrition Disclaimer

The information and guidance provided through Swasth Salah consultations are intended to support your wellness and nutrition-related goals.

Any guidance provided through our website or consultation service should not automatically be considered a substitute for professional medical diagnosis, treatment, or emergency medical care.

Please consult a qualified healthcare professional for medical concerns, existing medical conditions, or urgent health issues.

The nature and scope of services provided by Swasth Salah may vary depending on the consultation and the professional providing the service.

10. Grievance and Privacy Contact

If you have questions, concerns, or complaints regarding the collection or use of your personal information, you can contact us using the details below.

Business Name: [Your Legal Business Name]

Grievance Officer / Privacy Contact: [Name]

Email: [Official Email Address]

Phone: [Official Phone Number]

Business Address: [Full Business Address]

We will review and respond to privacy-related requests in accordance with applicable laws and the timelines that apply to the request.

11. Children’s Privacy

Our services are intended for adults aged 18 years and above, unless otherwise expressly stated.

We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, data handling practices, or applicable legal requirements.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions about this Privacy Policy, our consultation services, or how your personal information is handled, please contact us:

Email: [Official Email Address]

Phone: [Official Phone Number]

Business Name: Swasth Salah

We value your privacy and aim to handle your information responsibly and transparently.